FAQs

We generally require income of at least 3 times the monthly rent and review credit, background (where permitted by law), and rental history according to our written rental criteria.

For non-emergency maintenance, submit a request through the resident portal or contact the leasing office during business hours. For emergencies, use the on-call/emergency maintenance option—available 24/7.

Rent can be paid through our online resident portal using credit or debit cards. Online and automatic payment options are available, and some payment methods may include convenience fees.

Rent is due on the 1st of each month. A grace period of 3 days may apply; payments received after the grace period may incur late fees as outlined in your lease.

You can apply online through our leasing portal or visit the leasing office. The application fee is $50 per applicant, and deposits start at $250, which may vary based on screening results and current specials.

Utilities such as water, sewer, and other billed services are allocated based on usage, occupancy, and apartment square footage. These charges are billed through Zego and added to your monthly statement.

Residents may choose their own electric, cable, and internet providers. Available providers may vary by location and are subject to change.

Apartment features vary by home and floor plan but may include appliances such as a refrigerator, range, microwave, dishwasher, and in-unit washer and dryer, along with upgraded finishes. Select homes also feature ceiling fans, walk-in closets, and private balconies or patios. Please ask the leasing team for details on features available in a specific apartment home.

Our pet policy includes a non-refundable pet fee of $400 per pet and monthly pet rent of $20 per pet, with a maximum of two pets per apartment home. Breed and weight restrictions may apply, so we recommend reaching out to the office for the most up-to-date list of approved breeds and guidelines. To make move-in smooth for you and your pet, please be sure all pet fees are paid and any required pet paperwork is completed before your furry friend joins you in your new home.

Yes, Brookbend offers on-site pet amenities such as dog park, pet wash station, and pet relief areas throughout the community.

Utilities are typically not included in the rent at Brookbend. Residents are generally responsible for electricity, internet, and cable, as well as billed utilities such as water, sewer, and trash, as outlined in the lease agreement and community policies.

Brookbend is located near Josey Lane and Belt Line Road, providing easy access to DART rail and major highways, along with nearby shopping, dining, parks, and entertainment including Arbor Hills Nature Preserve, Historic Downtown Carrollton Square, and The Galleria Dallas.

Yes, Brookbend accepts guarantors for qualified applicants. Approval and requirements depend on screening results and community policies.

The closest major airport to Brookbend is Dallas-Fort Worth International Airport (DFW), located approximately 10–15 miles away, depending on traffic.

Brookbend is zoned to Dallas Independent School District (DISD).

Yes, Brookbend offers open, unassigned parking. Permits are required and are issued through our designated towing company.

Brookhaven College is approximately 3.5 miles from Brookbend.

Brookbend offers a variety of floor plans, including 1- and 2-bedroom apartments, with select roommate-style (split-bedroom) layouts. Please contact our team for current floor plan availability and pricing.

Brookbend offers amenities such as two swimming pools, a fitness center, basketball, tennis, and pickleball courts, a picnic area with grills and cornhole, a dog park, and package lockers.

Yes, Brookbend is a pet-friendly community and we love our four-legged residents. We welcome both dogs and cats, with a maximum of two pets per apartment home, in line with our community pet policy.

Brookbend is located at 3420 Country Square, Carrollton, TX 75006.